We have had a few clients calling us and asking us if their computers had a problem since they had received similar calls.
The latest blog update from Microsoft tells us that they are not calling people on the phone to receive such information, and if you come across a phone call like this then it might be a fake support call that could put you at risk of identity theft.
Quoting one of the MSDN blogs on this topic
Tech support phone scams are designed to:
- Trick you into downloading malicious software.
- Take control of your computer remotely and adjust settings to leave your computer vulnerable.
- Request credit card information and then bill you for phony services or commit identity theft.
What to do if you think you have been a victim of a scam?
If you suspect that you've responded to a phishing scam with personal or financial information, take these steps to minimize any damage and protect your identity.
- Change the passwords or PINs on all your online accounts that you think might be compromised.
- Place a fraud alert on your credit reports. Check with your bank or financial advisor if you're not sure how to do this.
- Contact the bank or the online merchant directly. Do not follow the link in the fraudulent email message.
- If you know of any accounts that were accessed or opened fraudulently, close those accounts.
- Routinely review your bank and credit card statements monthly for unexplained charges or inquiries that you didn't initiate.