They end up overinvesting or underinvesting in IT and their set-up woes are compounded by their subsequent neglect.
The main reason behind this state of shambles is procrastination, often inexcusable because it often leads to a meltdown that costs both time and money to set right.
Procrastination in several areas: 1. Preventive maintenance, 2. Hardware upgrade, and 3. IT phobia.
It is a penny wise, pound foolish attitude that the Mace IT team witnesses all too often amongst small businesses. What they don’t realise is when things come to an inevitable head , their apathy often costs them dear.
Sane advice to small and medium businesses: Please get some quality IT advice. A stitch in time saves nine.
There are two ways most IT companies make money. One is by attending to breakdowns (big bill and bigger heartache). The second is by preventing breakdowns (usually small spend and no heartache).
We, at Mace IT, encourage our clients to go for the second option. Talk to us about how you can design very cost-effective maintenance plans. Our advice is free and without obligations.
Did you know that you can have a maintenance plan for even one laptop for just $10-$50 per month without a lock-in contract? If you have a laptop (new or old) and get into a maintenance contract then the IT guys are duty-bound to tackle and solve any computing issues that might arise no matter what time of the day it is.
If you buy the computer from Mace IT, then we cover all the hardware and software as well as take care of the anti-virus installation and remote management as part of our maintenance packages. In this case, if the motherboard – decent ones cost upwards of $700 – dies then Mace IT will replace it. Just this one replacement easily recoups the cost of your monthly maintenance bill.
Ninety per cent of computer issues emanate from the software and not from the hardware, which is always thoroughly tested. Software problems are inevitable and keep snowballing for the ignorant user. Adware, spyware, crap software keep on accumulating and create a software clutter and spark malfunctions.
When you go on a maintenance contract, the risk of maintaining your machine’s health immediately shifts to qualified technicians. The health of your hard drive, flushing of crapware and temporary files is done remotely by the engineers without you even knowing about it.
Mace IT has a business client who has 15 machines and two servers at two different Auckland locations on a maintenance contract with us. At the other end of the spectrum is a lovely aged lady, based in a Wellington retirement home, whose machine - overdue for a replacement but retained by her because of sentimental value – is monitored remotely from the Mace IT office in Lynfield to ensure that she gets to catch up daily with her daughter who is overseas.
Uniting these two clients together is their desire for peace of mind when it comes to their computers and Mace IT is proud to make this happen through its affordable maintenance plans.
- Firoz Wadhwania