Phone calls are one of the most important and beneficial communication channels when it comes to customer service. Have you got this organised while you work remotely? Consider some points listed below:
Have you setup a call diversion yet?
Is that a mobile number or home landline?
Do we have any backup plan in case it fails due to some reason?
How many calls are you expecting in a day?
Will the person responsible be able to handle it all alone?
How would you know if each phone call was handled carefully and diligently?
How many calls were there?
Number of Answered calls?
Number of Missed calls?
This information is handy while we work in restricted mode and will also be helpful when we will resume to BAU mode.
Do you have VOIP setup already? Here are our top recommendations…
All incoming calls should still go to your VOIP phone system
Create a call flow to suit your business operations
Set up rules to divert them to a voicemail during the lockdown period
The voicemails received should then be channelled into emails for further action – either to a group or an individual
Use Softphone for outbound calls where you can or else use company cell phone]
For Businesses and organisations without VOIP system, you have two choices:
Phone diversion to single phone number OR
Get your IT company to set up a VOIP system while we are in lockdown
It is not too late, and not too expensive to set up a VOIP system for your business. With costs starting from just $50 per month, get yourself equipped with technology to survive through these challenging times.