3CX VOIP PBX Installation Services

Expert Installation, Ongoing Maintenance, Real-time Monitoring, and Dedicated Support

At Mace IT Services, we are your trusted partner in the world of VOIP communications. Our dedicated team specializes in providing comprehensive 3CX VOIP PBX services that cover everything from initial setup to ongoing support. With years of experience in the industry, we understand the critical role that a reliable communication system plays in your business’s success.

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Solutions

VOIP PBX Installation Services

  • Installation of 3CX VOIP PBX

    Our experts will ensure a seamless and efficient installation of the 3CX VOIP PBX system tailored to your business needs. Whether you’re starting from scratch or upgrading an existing system, we have you covered.

  • Ongoing Maintenance and Updates

    Maintaining your VOIP system is crucial for its continued performance. Our team provides regular maintenance checks, updates, and troubleshooting to keep your communication infrastructure at its best.

  • 24/7 Monitoring for System Performance

    Enjoy peace of mind with our round-the-clock monitoring services. We proactively detect and address issues before they impact your operations, ensuring uninterrupted communication.

  • Expert Technical Support

    Our dedicated support team is always ready to assist you. Whether you have questions, need assistance, or encounter an issue, we’re just a call or email away. Our goal is to minimize downtime and maximize the efficiency of your VOIP PBX.

Why choose us

Why Mace IT

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    Custom Solutions

    We tailor our services to your specific requirements, ensuring that you get the most out of your 3CX VOIP PBX system.

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    Reliability

    Count on us for reliable, responsive, and 24/7 support. Your communication system is our priority.

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    Affordability

    We offer the competitive pricing and flexible service packages to fit businesses of all sizes.

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Features

How Mace IT Services can help when upgrading VOIP PBX System

Call Management:

  • Call Forwarding: Redirect calls to other extensions or external numbers.
  • Call Waiting: Notify users of incoming calls while they are on another call.
  • Call Hold: Place calls on hold with music or a recorded message.
  • Call Transfer: Transfer calls to other extensions or departments.
  • Call Park: Temporarily park a call and resume it from another phone.

Auto-Attendant

  • Automated voice menus that guide callers to the appropriate department or extension
  • Customizable greetings and call routing based on user input.

Voicemail

  • Personal voicemail boxes for each extension.
  • Voicemail-to-Email: Voicemail messages are sent to email inboxes for easy access.
  • Voicemail Transcription: Transcribes voicemail messages into text for quick review.
  • Interactive Voice Response (IVR):
  • Digital Reception, create custom interactive menus for callers to self-select options.
  • Integrate with databases or CRM systems to provide callers with information.

Conferencing

  • Support for audio and video conferencing with multiple participants.
  • Screen sharing and collaboration tools during conferences.

Call Recording

  • Record calls for quality assurance, training, or compliance purposes.
  • Easily access and manage recorded calls.

Call Queuing

  • Queue incoming calls and distribute them to available agents.
  • Provide estimated wait times and hold music to callers.

Caller ID and Call Blocking

  • Display caller ID information for incoming calls.
  • Block unwanted calls or specific numbers.

Integration

  • Integration with CRM, helpdesk, and productivity software for caller information retrieval.
  • Third-party integrations for additional features and functionality.

Mobility

  • Mobile app support for making and receiving calls on smartphones and tablets.
  • Simultaneous ringing on multiple devices.

With years of experience in the field, we have a deep understanding of VOIP technology and the unique needs of businesses.

A VOIP PBX (Voice over Internet Protocol Private Branch Exchange) system comes with a wide range of features designed to enhance communication within an organization. These features can vary depending on the specific VOIP PBX solution you choose, but here are some common and essential features you can expect.

These features contribute to the flexibility, efficiency, and productivity of VOIP PBX systems, making them valuable communication tools for businesses of all sizes. The availability of these features may vary depending on the specific VOIP PBX solution or provider you choose.

Presence Management

  • See the availability status of colleagues (e.g., available, busy, away).
  • Presence synchronization across devices.

VoIP Encryption

  • Secure communication with encryption protocols to protect calls and data.

Hot Desking

  • Users can log in to any phone on the network and access their own extensions and settings

Emergency Services (111)

  • Automatically transmit location information to emergency services when a call to 111 is made.

Billing and Reporting

  • Generate detailed billing reports for call usage.
  • Analyze call data to monitor performance and identify trends.

Fax over IP (FoIP)

  • Send and receive faxes digitally, eliminating the need for traditional fax machines.

Time-Based Routing

  • Route calls differently during business hours, holidays, or off-hours.

Video Calling

  • Support for high-quality video calls and conferences.

Multi-Language Support

  • Offer support for multiple languages to cater to diverse customer bases.

Redundancy and Failover

  • Built-in failover and redundancy options to ensure system reliability.
Contact

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How It Works

GET A QUOTE

Need IT Solutions Quote? We’re ready to help! Complete this form and one of our team will contact you shortly.

  • Let’s Talk

    We’ll chat about your business, how you use technology, and what you want to get out of IT.

  • Choose Your Plan

    If we’re the right fit, you’ll choose the IT service agreement that works best for your organization.

  • Start Your IT Experience

    Within days, you’ll be experiencing IT like never before.